IT Support for Homes and Small Businesses since 1998

Castle Street

Servicing Salisbury residents since 1998 we have over 20 years experience and have successfully completed in excess of 20,000 on site call outs. 

We work predominantly within a 10 mile radius of Salisbury and specialise in homes and small business IT support.

Our dedicated support team can help you with any IT related issue big or small. We would love to hear from you.

We live and breath IT so you don't have to.

Majority of our members problems are solved in
minutes or less
And cost them no more than

Repair / Upgrade

We supply a full upgrade and repair service for all Windows and Mac computers. From basic memory upgrades to full on site diagnosis and repair. We are so confident we can solve your problems if we can't diagnose the issue and offer a fix or solution we won't charge you. 

Home & Business

Whether you are at home with your iPad or at work with your workstation we are here to help in every possible way. From planning and consultancy for new businesses to supply and installation, there is no job too small or problem too minor.

Cost Effective

Our rates our very reasonable and we also supply any equipment you may require. We are not tied to any one supplier and our experience guarantees we know the best and most cost effective answer to your enquiry.

Rapid Response

With our remote access software, assuming your computer is connected to the internet we can solve your problem quickly and efficiently with the minimum of delay or fuss. From as little as £15 per incident (or £30 for one off customers) there is no reason to delay.


For those problems that do require an on site visit, one of our expert technicians will be with you at a pre-agreed time and day (give or take 10 minutes). We arrive at 98% of our visits on time and we would of course phone, if for any reason we will be outside of this 20 minute time slot. So don't be left hanging around you can rely on us.

Services We Offer

Well just about everything IT. From basic training to network installations. Click below for more information.

Support at a reasonable price

Pay as You go

£60 / Hour

  • For home or business customers requiring ad hoc support

Home Members

£30 / Hour

  • We offer an annual membership for home users who like to call for any issue and get priority help at a reduced hourly rate and free telephone support

Business Members

From £30 / Hour

  • We offer an ongoing monthly membership scheme for small businesses that may need urgent help

Frequently Asked Questions

Andrew has been helping with our computing needs for 13 years now and has never failed to be prompt, reliable, attentive, helpful & sorts us out in the minimum of time with the minimum of fuss. It is very reassuring to have such a knowledgeable professional on hand, and he even tries to keep a straight face when asked questions of the most basic nature from a complete technophobe like me! We at TG Cruse Groundworks Ltd cannot recommend PC Support Salisbury highly enough! TG Cruse Groundworks Ltd

Our computers were out of date, slow and causing problems. The difficulty we faced was how to improve our IT systems without spending a fortune. Andrew came and visited us, took time to assess our needs and came up with a solution that we could afford. When it came to installation they were done within a day causing virtually no disruption to parish operations and a pleasure to have in the presbytery! A number of months have passed now and we are still delighted with what they installed and the service and support that they offered us. We would have no hesitation recommending them to other parishes or parishioners.  Canon Michael Fitzpatrick

I have received excellent service from you over some years including acquiring and setting up a new computer.  You have always responded to my queries quickly, efficiently and patiently. I am very grateful. Jenny Whitehead

Having spent over six weeks attempting, with the help of a local 'expert' and many fruitless hours on the telephone to my internet supplier's call centre, to get a broadband connection on my wife's laptop I called Andrew Pugh & in a one & a quarter hour visit he solved the problem - and sorted out some other niggles on my PC as well. He is worth his weight in gold. Joe Studholme

I have dealt with computers, hard and software and everything in between since 1978. I have had the misfortune to work with "computer wizards" of all sizes and shapes - with differing levels of expertise. I have never encountered the likes of Andrew Pugh. A gentleman of unlimited patience and tolerance, who - for all his superior knowledge and skill - talks to you, not down to you. You also get value for money when you deal with Andrew. If Andrew did not exist, it would be necessary to create one. Guy A. Woodworth

My husband and I are very pleased to give extremely positive feedback about the quality of service we have received from PC Support Salisbury over the past 11 years. Andrew Pugh has drawn up various levels of support for his clients and has clearly stated what each entails. Having done that he and his team deliver exactly what was promised, and more, to a very high standard. He and his team are obviously highly skilled but also very patient with those whose skills are more basic. His emergency troubleshooting has been invaluable. My husband and I recommend Andrew Pugh and his team highly and without hesitation, as do many of our friends. C Waldman

Multiethnic Group of People Smiling

Our Customers

We have customers of all ages and all levels of IT ability, our customers range from their early 20's to their late 90's. Our businesses range from self employed sole traders working from home to limited companies employing over a hundred people.

Multiethnic Group of People Discussing About Us

About Us

Starting in 1998, Andrew Pugh built the company entirely through personal recommendation. 

In April 2014 Timothy joined the company and now he and Andrew work together servicing homes and businesses within 10 miles of Salisbury.

WE MAKE IT EASY!  Businessman hand writing with black marker on white background

Our Philosophy

We believe in outstanding customer service, our business is built on it. We don't have a shop frontage and don't advertise our services.  

Our customers are our greatest asset as you will see if you visit our Testimonials page, they do all our advertising for us.

For urgent problems please call